Posted on June 8, 2005 - GC272

Company: Calian
Position: Client Services Order Desk Technician
Location: Ottawa
Salary: to be discussed
Contact Name: Jennifer Hayes
Deadline: July 1, 2005

Job Description

Description of Project or Company/Organization This current project provides satellite data acquisition, planning and execution services for the Federal Government. Using computer-based tools to visualize and resolve conflicts among data reception requirements, Calian provides support to clients and helps them choose appropriate data sources and parameters. Further to our technical support, we provide general management expertise, and assume the responsibility of compiling reports and updating operational procedures. Job Description The successful Client Services Support candidate will work as part of a team responsible for providing clients with information and services to meet their requirements for technical support, product ordering and acquisition planning. This position will be responsible but not limited to the following: - Selecting the appropriate data source to meet client information requirements - Assist with the preparation and submission of product orders - Track status and record satellite data access requests placed by distributing agencies - Acquisition planning including: the analysis of a suitable satellite, sensor and data combinations to meet client requirements. - Attend weekly meetings as requested by the Project Manager in order to provide advice and expertise

Job Qualifications

Mandatory Qualifications - Minimum 1 year of experience with general office administration and using MS Office (Word and Excel as a minimum) - Experience working in an order desk or client services related environment - Experience in the preparation and submission of reports - Experience tracking orders and service requests using a tracking calendar, database or email scheduler - Must hold a valid Reliability security clearance - Willingness to participate in an on-call rotation Desirable Qualifications ยท Advanced experience with MS Word, including the use of merge fields. - Experience using MS Access, MS Project and Adobe PhotoShop. - Experience with the development and maintenance of operations procedures for a computerized environment. - Formal training in Geomatics. - Bilingual (French and English)

Other Information

2 Beaverbrook Road

Kanata, On
K2K 1L1

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