Posted on December 29, 2011 - GC1169

Company: EPCOR Utilities Inc.
Position: Systems Analyst IT2
Location: Edmonton
Contact Name: Human Resources

Job Description

EPCOR’s Application Services group is looking to fill two full-time permanent Systems Analyst positions.

2 positions available: 1 Metering and Billing Systems Analyst; 1 GIS Systems Analyst

The accountabilities of the Systems Analyst, will include, but are not limited to the following:


  • Estimating, designing, and developing solutions to meet or exceed customer or project requirements and enhancement delivery targets.
  • Ensuring the delivery of optimal results against appropriate performance metrics:
    • Incident Delivery and Responsiveness
    • Delivery on Change Request estimations
    • Customer Satisfaction Surveys
    • System Availability
    • Knowledge Management
  • Assisting with the completion of Transition to Operations reviews and checklists.
  • Ensuring system reliability and availability through proactive system monitoring and maintenance and change management.
  • Employing open communication and problem solving skills to resolve customer issues and incidents efficiently and effectively within expected timeframes.
  • Participating in Major Capital Projects as required by the manager.
  • Abiding by all Application Services departmental policies and processes for the purpose of consistent support and administrative practices throughout Application Services.
  • Reacting to system availability issues with the required urgency and overseeing root cause analysis on issues as a way of proactively preventing them in the future.
  • Providing valuable contributions to documentation and knowledgebase to allow for the long-term sustainability of EPCOR IS.
  • Collaborating with other members of Application Services to create and maintain dependable, efficient and high quality application solutions.
  • Executing daily job duties with a focus on continuous improvement of processes and systems.
  • Demonstrating a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, easy to do business with manner of working.

Job Qualifications

The successful candidate will possess the following qualifications:


  • A diploma in Computer Systems Technology or Computer Engineering Technology or Management Information Systems from a recognized technical institute, or a related University degree in Computing Science or Engineering.
  • 4-6 years of directly related experience.
  • Technical knowledge/skills required for Metering and Billing Systems Analyst:
    • Understanding of Webservices concepts
    • Oracle Forms and Reports
    • Oracle Discoverer
    • VSS
    • Ant
    • iFlowI
    • XML
    • SQL Tuning
  • Technical knowledge/skills required for GIS Systems Analyst:   
    • Oracle Spatial
    • Understanding of GIS concepts
    • Systems Delivery Lifecycle with focus on custom development
    • Microstation
    • Smallworld
    • Mapinfo
    • Oracle ODI
    • .Net
  • Technical knowledge/skills required for both Metering and Billing & GIS Systems Analyst:
    • Oracle PL/SQL
    • Java
    • Scripting languages
  • Experience with System Delivery Life Cycle using one or more common programming languages.
  • Experience gathering business requirements from the business users.
  • Demonstrated capability to design, develop and unit test IS solutions using one or more common programming languages.
  • Ability to react with urgency to troubleshoot critical issues when faced with application availability situations.
  • Well-developed technical proficiency in the current technology stack and an excellent understanding of business process and business requirements for applications.
  • Software development related certifications such as Microsoft or Oracle Developer certifications would be an asset.

Other Information

The successful applicant will possess effective interpersonal and customer skills which will help to build and foster lasting customer relationships, and maintain inter-team and intra-team relationships. In addition, this individual will demonstrate a strong work ethic and critical thinking skills that will allow for success in a highly visible area of Information Services. Our ideal candidate will possess active learning skills which would allow them to continually adapt to new changes in technology and business requirements.

For more information on this exciting career opportunity and to apply, please refer to IRC24240 on the EPCOR career website

Application Deadline:  January 12, 2012

To learn more about EPCOR, please click here to visit our YouTube Channel!

EPCOR Utilities Inc.
2000 10423 101 Street

Edmonton, AB
T5H 0E8

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