Posted on January 17, 2011 - GC1015

Company: Applanix- A Trimble Company
Position: Product Support Analyst
Location: Richmond Hill, Ontario
Salary:
Contact Name: Human Resources
Deadline:

Job Description

SUMMARY: • To provide technical support and assistance to sales personnel and customers through the selling cycle, perform product installation and customization, and provide after sale support. RESPONSIBILITIES: • Provides moderate advise and consultation of customers, internal sales reps and product managers on applications, product performance and installation critical topics • Assists in proposal preparation by providing input and clarification for technical details • Participates in the technical training of staff and clients in use of company products • Undertakes product installation and complex customization, collaborating with engineering staff and clients • Responds to customer enquiries and assists in resolving complex problems during installation phases of project • Participates in product technical reviews, impact assessments of new releases and reviews of competitive activity, and recommends product enhancements to engineering and sales staff • Prepares documentation regarding modifications, troubleshooting procedures and problem resolutions • Undertakes troubleshooting, at customer site, as required for complex problems • Provides technical guidance and direction to less experienced staff • Follows and ensures compliance to workplace operating and environmental, health and safety procedures and guidelines

Job Qualifications

QUALIFICATIONS: • Bachelors degree in Engineering • 3-5 years experience in technical support or customer service • Knowledge of GPS/IMU technology • Working knowledge of Mapping and Surveying Industry • Ability to present technical information in understandable form for non-technical recipients • Working knowledge of the company’s products • Excellent interpersonal and communications skills (verbal and written) • Excellent customer service skills • Ability to manage stressful situations • Extensive travel may be required • Requirement to be available and respond to off-duty calls on a 24/7 basis • Ability to work independently and in a team environment • Ability to set priorities and meet deadlines as well as remain flexible

Other Information

If interested, please submit your cover letter and resume to jobs@applanix.com and include the job title in your subject line.

Applanix- A Trimble Company
85 Leek Crescent


Richmond Hill, ON
L4B3B3

Homepage - www.applanix.com
E-Mail - jobs@applanix.com

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