Posted on January 13, 2011 - GC1014

Company: Applanix- A Trimble Company
Position: Junior Product Support Analyst
Location: Richmond Hill, Ontario
Contact Name: Human Resources

Job Description

SUMMARY: To provide technical support and assistance to internal and external customers through the selling cycle; perform product installation and customization and provide after sale support to customers RESPONSIBILITIES: • Participates in the technical training of staff & clients in use of company products • Undertakes product installation &complex customization, collaborating with engineering staff & clients • Responds to customer enquiries and assists in resolving potential problems during installation phases of project • Provides advise and consultation to customers, internal sales reps and product managers on applications, product performance and installation critical topics • Assists in proposal preparation by providing input and clarification for technical details • Participates occasionally in product technical reviews, impact assessments of new releases and reviews of competitive activity, & recommends product enhancements to engineering & sales staff • Prepares documentation regarding modifications, troubleshooting procedures and problem resolutions • Undertakes troubleshooting, at customer site, as required for moderately complex problems • Other duties as required.

Job Qualifications

QUALIFICATIONS: • Bachelors degree in Engineering • Knowledge of GPS/IMU technology within the Mapping and Surveying Industry • Ability to present technical information in understandable form for non-technical recipients • Working knowledge of the company’s products • Knowledge of applicable programming languages, operating platforms and hardware/software interfaces • Excellent interpersonal and communications skills (verbal and written) • Excellent customer service skills • Ability to manage stressful situations • Extensive travel may be required • Requirement to be available and respond to off-duty calls on a 24/7 basis • Ability to work independently and in a team environment • Ability to set priorities and meet deadlines as well as remain flexible

Other Information

If interested, please submit your cover letter and resume to and include the job title in your subject line.

Applanix- A Trimble Company
85 Leek Crescent

Richmond Hill, ON

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